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Privacy Policy

This Privacy Policy ("Policy") explains in general terms how Keondra Holidays ABN 86 730 269 341 protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about our products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, dietary requirements (if any) and health issues relevant to your travel arrangements.

We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.


How do we use personal information?

We will use your personal information to provide you with travel related products and services.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

• Identification of fraud or error;   
• Regulatory reporting and compliance;   
• Developing, improving and marketing our products and services;   
• Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;  
• Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;   
• To analyse trends in sales and travel destinations;   
• For marketing activities including but not limited to mail-outs, e-newsletters and sms notifications;   
• Internal accounting and administration.


Is the information disclosed to third parties?

We may disclose your personal information:
  
• as permitted or required by law;   
• to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;   

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.

We are permitted to disclose your personal information to overseas recipients. Such recipients may include, the overseas travel service provider(s) (e.g. accommodation or tour providers, drivers, tour guides) with whom you seek to make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.

Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to an overseas recipient, you agree that we will not be required to ensure the recipient’s compliance with Australian privacy laws or otherwise accountable for how the recipient handles your personal information.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Security of Information

Keondra Holidays will strive to protect information to the fullest extent possible in order to protect personal information from loss, misuse, alteration or destruction.

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

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