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FAQ
Booking Queries
• Will someone greet and meet me at the airport?
Yes certainly, you will be met by one of our friendly Chauffer guides who will greet you at the airport with a “Keondra Holidays” sign. Our Chauffer Guide will be at the Arrivals Hall after you clear Customs.
• Who will I contact in case of an Emergency?
Keondra Holidays staff based in Sri Lanka is contactable 24/7 for any matter. The contact details will be given to you before departure.
• Will my guide speak English?
Yes, all our tour guides speak and understand English. They also have a wealth of knowledge about the country to keep you entertained and informed.
• What kind of transport is used during the tour?
This will depend on the tour you choose however all our vehicles are air conditioned and in a really good condition.
• What vaccinations do I need to obtain before travelling to Sri Lanka?
We advise that you consult your doctor or travel medical specialist in regards to the necessary vaccinations that are required before you travel to Sri Lanka.
• Is Sri Lanka a safe place to travel?
The internal conflict in the country is over and the arrival of tourist numbers have rapidly increased. Sri Lanka is a safe country to travel.
Visa/Travel Documents Queries
• Do I need a visa to enter Sri Lanka?
As of 01/01/2012, all Australian/New Zealand/British passport holders entering Sri Lanka requires to obtain an entry authority (Please note this is not a visa). The current fee is US$30 for applying online and US$35 for applying on arrival. Sri Lankan immigration has implemented a website where you can complete the application online with a US$30 fee via paying by credit card. You will receive a notification once your entry authority has been granted. Children under the age of 12 are free of charge however please ensure you still complete the relevant details for children on the application. http://www.eta.gov.lk/slvisa/
• What is the maximum duration I can stay in Sri Lanka?
The maximum duration as a tourist entry is 30 days. However if you wish to stay longer you can apply for an extension. This will incur an additional cost. please consult the nearest Sri Lankan consulate for further information.
• Do I need to obtain travel insurance?
Although we take all possible care and planning to ensure safety and comfort during your holiday, unexpected events can occur. It is therefore a condition of KEONDRA HOLIDAYS that all tour participants obtain travel insurance before embarking on a tour.
General Queries
• We are a family with kids. Do you recommend Sri Lanka as a travel destination?
Yes, certainly. It is a very good place for a family holiday, we can include fun activities to keep both the kids and adults entertained. There are a number of child friendly hotels that cater for families. Please check our “Family Friendly Sri Lanka” page.
• What kind of clothing should I wear in Sri Lanka?
Humidity and temperature is high in Colombo and many other cities in Sri Lanka and temperature range from 27c – 35c. Light coloured cotton garments are the best option. If you are travelling to the hill country you may need a light sweater as the temperature can drop below 15c.
• What is the local currency in Sri Lanka?
Local currency is Sri Lankan rupees.
• Can I take photos at all the attractions I will be visiting?
You can take photos in most of the attractions. Your guide will advise you if you are not able to take photos at certain locations. It is always best to clarify this with your guide. Video Camera & Still Camera permits should be obtained at some of the sights.
• Can I bargain while shopping in Sri Lanka?
Bargaining is quite common in Sri Lanka if you buy from bazaars/markets or small street shops. However the prices are fixed in some larger shops and shopping centres.
• Are there any places where women are not allowed to go?
The places our tours are conducted have no restrictions on gender. Only thing to keep in mind is that when you are entering a religious place to ensure you wear appropriate clothing (below knee length & cover arms).
• What is the traffic like in Sri Lanka?
There are a number of projects underway to build highways for better transport and reduce traffic on Sri Lankan roads. If you are travelling to Asia for the first time you will experience a major difference in traffic compared to many western countries. However you will become familiar within 3-4 days and will understand the traffic flow. Traffic is congested in metropolitan Colombo especially during peak hours however you will find less traffic as you travel away from Colombo.
